Werfactory Shipping & Delivery

1. When can I receive package after the payment?
Processing Time : Package processing time of order is not the delivery time, After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3days; however, it can also be affected by the item's stock status.

2. What shipping method werfactory use?
Werfactory prefer to ship parcels with Express(DHL/FedEX/UPS/TNT etc.) to make sure our customers will receive the package as soon as possible, and don’t need to worry about the parcel missing. We would use post services if Express unfulfillable in the region.

3. Shipping Charge
We support Free shipping for America, Buyers in other regions please consult additionally. 

4. How to track my order?
Once the order is placed, our system will send you an email about the order details. You’ll have the other email with tracking number after package sent.

5.logistics time
General logistics time is 3-7 working days, remote region takes around 10-12 working days.

6. Related Duties and Taxes
Duties and Taxes for International orders are not included in the total upon checkout. The recipient is responsible for those charges upon delivery.

7. Important Tips
We process orders on Monday-Friday (excluding holidays).
We don’t deliver orders on Sundays or Saturdays.
You will receive an email with the tracking number once the label has been created for your order.
Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you.
Orders are unable to be collected from our warehouse.

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