We have a 30-day return policy, which means you have 30 days to request a return after receiving the product.


To qualify for a return, your item must be in its original condition, with the original label and unused or unused, with a label. You will also need a receipt or proof of purchase.


To activate it once, you can contact us sales@werfactory.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.


You can contact us at any time for any reported problem at sales@werfactory.com.



Damage and problems

Please check your order when receiving the goods. If the item is defective, damaged or received the wrong item, please contact us immediately so that we can evaluate the problem and deal with it correctly.



Exception/non-returnable items

Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us.


Unfortunately, we do not accept returns for sale items or gift cards.




The quickest way to ensure that you need is to return the items you have. After accepting the return, please purchase new items separately.




After receiving and checking your return, we will notify you and let you know if the refund is approved. If approved, you will be refunded automatically according to the original payment method. Keep in mind that your bank or credit card company may also take some time to process and post the refund.


The final interpretation right belongs to us

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